{"id":518,"date":"2018-03-16T16:33:01","date_gmt":"2018-03-16T16:33:01","guid":{"rendered":"http:\/\/biznes-start.pl\/?p=518"},"modified":"2020-03-29T13:50:07","modified_gmt":"2020-03-29T13:50:07","slug":"systemy-zarzadzania-jakoscia-firmie","status":"publish","type":"post","link":"https:\/\/biz24.com.pl\/?p=518","title":{"rendered":"

Systemy zarz\u0105dzania jako\u015bci\u0105 w firmie<\/H1>"},"content":{"rendered":"

Systemy zarz\u0105dzania jako\u015bci\u0105<\/strong> pozwalaj\u0105 na uporz\u0105dkowanie dzia\u0142alno\u015bci firmy, dzi\u0119ki opisaniu i uporz\u0105dkowaniu proces\u00f3w wewn\u0119trznych.
\nPocz\u0105tki system\u00f3w zarz\u0105dzania jako\u015bci\u0105 (ISO 9001) mia\u0142y miejsce pod koniec 70 lat XX wieku i do dnia dzisiejszego podlegaj\u0105 sta\u0142emu rozwojowi i doskonaleniu. <\/p>\n

Jednym z nieroz\u0142\u0105cznych element\u00f3w system\u00f3w zarz\u0105dzania jako\u015bci\u0105 s\u0105 audity <\/strong>(certyfikuj\u0105cy i nadzorczy), kt\u00f3re pozwalaj\u0105 na sprawdzenie zgodno\u015bci posiadanego przez firm\u0119 systemu zarz\u0105dzania jako\u015bci\u0105 z wymaganiami norm (normy ISO, TS\/ISO, inne) przez niezale\u017cne jednostki (organizacje). <\/p>\n

Koszty wdro\u017cenia systemu zarz\u0105dzania jako\u015bci\u0105 sk\u0142adaj\u0105 si\u0119 z koszt\u00f3w samego przygotowania i wdro\u017cenia<\/strong> (audit certyfikuj\u0105cy, przygotowanie dokumentacji systemu jako\u015bci, szkolenia pracownik\u00f3w) oraz z corocznych koszt\u00f3w zwi\u0105zanych z utrzymaniem systemu zarz\u0105dzania jako\u015bci\u0105 <\/strong>(audit nadzorczy, koszty pe\u0142nomocnika systemu zarz\u0105dzania jako\u015bci\u0105, koszty wynikaj\u0105ce z konieczno\u015bci utrzymania systemu).<\/p>\n

W zale\u017cno\u015bci od obszaru funkcjonalnego, firma mo\u017ce wdro\u017cy\u0107 system zarz\u0105dzania jako\u015bci\u0105 w nast\u0119puj\u0105cych obszarach (najcz\u0119\u015bciej wdra\u017cane systemy zarz\u0105dzania):
\n – zarz\u0105dzanie firm\u0105<\/strong> – ISO 9001 lub ISO\/IATF 16949 (motoryzacja),
\n – zarz\u0105dzanie \u015brodowiskowe <\/strong>– ISO 14001,
\n – zarz\u0105dzanie bezpiecze\u0144stwem i higien\u0105 pracy<\/strong> – ISO 18001,
\n – zarz\u0105dzanie energi\u0105<\/strong> – ISO 50001,
\n – system bezpiecze\u0144stwa informacji<\/strong> – ISO 27001.<\/p>\n

\"Narz\u0119dzia<\/a><\/p>\n

Korzy\u015bci z posiadania przez firm\u0119 systemu zarz\u0105dzania jako\u015bci\u0105 wi\u0105\u017c\u0105 si\u0119 z nast\u0119puj\u0105cymi elementami:
\n – wprowadzenie i uporz\u0105dkowanie proces\u00f3w wewn\u0119trznych<\/strong> firmy (element bardzo istotny w przypadku nowych firm),
\n – wsparcie kultury ci\u0105g\u0142ego doskonalenia<\/strong> w firmie,
\n – dost\u0119p do najnowszych trend\u00f3w w obszarze zarz\u0105dzania firm\u0105<\/strong> (szereg narz\u0119dzi systemowych pozwala na uzyskanie przewagi nad konkurencj\u0105),
\n – spe\u0142nienie wymaga\u0144 potencjalnych klient\u00f3w<\/strong> (wiele firm warunkuje nawi\u0105zanie wsp\u00f3\u0142pracy od posiadania przez firm\u0119 udokumentowanego systemu zarz\u0105dzania jako\u015bci\u0105),
\n – dokumentacja systemu zarz\u0105dzania jako\u015bci\u0105 u\u0142atwia wprowadzenie nowych pracownik\u00f3w<\/strong> (procedury i instrukcje systemu zarz\u0105dzania jako\u015bci\u0105 mog\u0105 stanowi\u0107 materia\u0142 szkoleniowy dla nowych pracownik\u00f3w),
\n – posiadanie systemu zarz\u0105dzania jako\u015bci\u0105 daje firmie dodatkowe punkty w przypadku wyst\u0119powania w przetargach publicznych<\/strong> (posiadanie systemu zarz\u0105dzania jako\u015bci\u0105 mo\u017ce by\u0107 jednym z punkt\u00f3w podczas oceny oferty firmy),
\n – posiadanie certyfikatu ISO w przypadku ubiegania si\u0119 o dotacj\u0119 unijn\u0105<\/strong> mo\u017ce przynie\u015b\u0107 firmie dodatkowe punkty przy ocenie jej wniosku,
\n – klienci firm posiadaj\u0105cych systemy zarz\u0105dzania jako\u015bci\u0105 zdecydowanie lepiej je oceniaj\u0105<\/strong> (szczeg\u00f3lnie w obszarach zwi\u0105zanych z reklamacjami i obs\u0142ug\u0105 klienta).<\/p>\n

W skali roku koszt utrzymania systemu zarz\u0105dzania jako\u015bci mo\u017ce si\u0119 kszta\u0142towa\u0107 na poziomie od kilku<\/strong> do nawet kilkudziesi\u0119ciu tysi\u0119cy z\u0142otych<\/strong> i w du\u017cej mierze uzale\u017cniony jest od wielko\u015bci firmy.
\nJedn\u0105 z mo\u017cliwo\u015bci obni\u017cenia koszt\u00f3w utrzymania systemu zarz\u0105dzania jako\u015bci\u0105 jest przypisanie funkcji pe\u0142nomocnika systemu zarz\u0105dzania jako\u015bci\u0105<\/strong> do innego stanowiska (r\u00f3wnie\u017c mo\u017ce nim by\u0107 w\u0142a\u015bciciel firmy).<\/p>\n

Zastanawiaj\u0105c si\u0119 nad tym czy warto wdro\u017cy\u0107 system zarz\u0105dzania jako\u015bci\u0105 w firmie warto wzi\u0105\u0107 pod uwag\u0119 szereg aspekt\u00f3w zwi\u0105zanych z zar\u00f3wno z kosztami, jak r\u00f3wnie\u017c z korzy\u015bciami<\/strong>. <\/p>\n","protected":false},"excerpt":{"rendered":"

Systemy zarz\u0105dzania jako\u015bci\u0105 pozwalaj\u0105 na uporz\u0105dkowanie dzia\u0142alno\u015bci firmy, dzi\u0119ki opisaniu i uporz\u0105dkowaniu proces\u00f3w wewn\u0119trznych. Pocz\u0105tki system\u00f3w zarz\u0105dzania jako\u015bci\u0105 (ISO 9001) mia\u0142y miejsce pod koniec 70 lat XX wieku i do dnia dzisiejszego podlegaj\u0105 sta\u0142emu rozwojowi i doskonaleniu. Jednym z nieroz\u0142\u0105cznych element\u00f3w system\u00f3w zarz\u0105dzania jako\u015bci\u0105 s\u0105 audity (certyfikuj\u0105cy i nadzorczy), kt\u00f3re pozwalaj\u0105 na sprawdzenie zgodno\u015bci posiadanego […]<\/p>\n","protected":false},"author":1,"featured_media":782,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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